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Troubleshooting Xero Integration Issues

Resolving issues with Xero integration, employee matching, and timesheet exports.

Integration setup issues:

-You have linked to the wrong Xero organisation
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Resolution:

  1. Log into Urhere

  2. Select your avatar

  3. Select Integrations

  4. Select Disconnect next to the Xero you are using

  5. Reconnect Xero to the correct organisation.


Employee matching Issues:

-Duplicate employee records are generating
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Resolution:

  1. Find the incorrect employee in Urhere

  2. Delete the duplicated employee

  3. Confirm the remaining employee is correctly matched to Xero


Exporting timesheet issues

-Unable to export timesheets into Xero
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Resolution:

  1. Check all employees are matched

  2. Approve all timesheets

  3. Review and adjust any missing pay items

  4. Reattempt export of timesheets

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