Employee not appearing in payroll
Check the employee is active in Urhere and that they have pay details entered and a pay salary/template has been assigned. Ensure they have timesheets in the selected pay period.
If any of these entries are missing, they may not appear in payroll.
Incorrect pay rates or totals
Check the correct salary/pay template is assigned and if any recent changes had been made, that they were saved and applied to outstanding pending timesheets.
Timesheets missing or incomplete
Check the employees has clocked in and out correctly.
Missing timesheets will result in missing pay.
Overtime or allowances not calculating
Check the employees rate for OT and allowances has been entered or if using a template that the rules include overtime or allowances. If you have a rule set for overtime and allowances, ensure the employee has meet these requirements to qualify.
Unable to export payroll data
Check all timesheets are approved and the correct pay period is selected
Unapproved or incomplete data will block exports.
Changes not reflected in payroll
Ensure updates to pay templates or employee settings have been saved and recalculated from the selected date.
Changes will not apply to previously approved timesheets.
Fixing setup issues early helps ensure payroll runs smoothly and reduces errors when processing pay.