If a timesheet is not calculating pay, it is usually caused by missing payroll setup, incomplete timesheet details or unassigned pay template/rates.
No pay template or rate assigned
Each employee must have a pay template, award or rate assigned to calculate earnings. Without a pay template, award or rate, the system will only generate a 'standard' rate and cannot determine correct rates with penalties or allowances applied.
Resolution - Fill in the employees' pay rates including standard, overtime and allowances or select a pay template/award.
Timesheet is incomplete
Missing clock in/out times and breaks can affect pay calculations.
Resolution - Review the timesheet and update any required timings that may have been recorded incorrectly or missed.
Employee work profile setup is incomplete
If an employee's tax or superannuation details are missing, this may affect payroll calculations.
Resolution - Confirm the employees tax/superannuation details and update their work profile.
Pay rules are not configured correctly
If pay rules are missing or inactive, payroll calculations will not be accurate.
Resolution - Review your payroll settings and ensure the applicable pay rules are enabled with correct triggers.
Employee is inactive
Inactive employees will not have payroll calculations applied.
Resolution - Reactive the employee within your location's employee page.