Employee cannot log in
Check they are using the correct login details, their account has been activated and the invite has been accepted.
If needed, resend the invite or have them reset their login details.
Employee not appearing in roster or timesheets
Check they are marked as active and have been assigned to the location. Ensure the employees their role and permissions are set.
Without this, they may not appear in scheduling or timesheets.
Pay setup not completed
Check the employee's pay details are entered and a pay rate, award or template has been assigned to them.
Without pay setup, timesheets may not calculate correctly.