Urhere Support: Human & Fin

There are 3 ways to get help in Urhere:

Knowledge Articles

These articles are structured documents on specific topics you can read at your own convenience. These documents are organised into collections relating to each specific topics such as 'Getting Started' or 'Employee Onboarding'.
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Fin

Fin is Urhere's built-in AI agent. It will provide you instant responses to your questions and can help guide you through features within the platform

Human Support

Our friendly Sydney based support team is here to help! They are reachable through live chat (via fin) and call from Monday to Friday, 9am to 5pm AEST, Alternatively, you can send our team an email at any time.

Urhere's support documentation can we found via Fin or from our knowledge base Home | Urhere Help Center
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Accessing support article in Fin is simple. Open the support launcher located in the bottom right corner of Urhere
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Now you will be able to view the recommended articles displayed on the home page of the widget or search a topic of your choice by entering keywords.

You also have direct access to the knowledge base from our website - Home | Urhere Help Center

When speaking with Fin, the more context you provide, the better the response you will receive. You can ask follow-up questions for clarification or further information as required.

An example of something you may ask Fin is 'How do I copy my roster to another week?'

Open the support launcher located in the bottom right corner of Urhere
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Select Ask a question, then type your question and send it to Fin
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You can continue the conversation to ask follow-up questions or clarify things as needed.

If Fin is not giving you the answers you need, you can ask him to connect you to a human for support, and our team will endeavor to get back to you as soon as possible.