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Clerks — Private Sector Award 2020 (MA000002)

Disclaimer: This article is Urhere's plain-language interpretation of how this award is applied in the urhere platform. It is provided as general information only and is not legal advice. Award entitlements can change and can depend on your specific circumstances. You should refer to the current award on the Fair Work Ombudsman website and seek your own professional or legal advice before relying on it.

The Clerks — Private Sector Award covers employees doing clerical and administrative work in the private sector. In urhere it comes as two ready-to-use pay templates — one for full-time and part-time staff, and one for casual staff. All classification levels (Levels 1–6) use the same template; only the base rate on the employee record changes per level.

How rates work in urhere: each employee has a base hourly rate that matches their classification level. The pay templates below apply penalties and overtime as a percentage of that base rate. For casual employees, the 25% casual loading is already included in their base rate. All examples use a base rate of $30.00/hour purely to illustrate the maths.


Pay templates in this award

Pay template

Who it's for

Clerks — Full-time / Part-time

Permanent clerical/administrative staff (all levels)

Clerks — Casual

Casual clerical/administrative staff (all levels)


Clerks — Full-time / Part-time

Ordinary hours

Ordinary hours are Monday–Friday, 7:00am–7:00pm, paid at 100%. Work outside that window on a weekday (before 7:00am or after 7:00pm) is paid at 150%.

Saturday, Sunday and public holidays

When

Rate

Example (base $30/hr)

Saturday, 7:00am–12:30pm (ordinary)

125%

$37.50/hr

Saturday, before 7:00am or after 12:30pm

150%

$45.00/hr

Sunday

200%

$60.00/hr

Public holiday

250%

$75.00/hr

Overtime

When

First 2 hours

After that

Monday–Saturday (after 10 hours in a day, or 38 hours in a week)

150%

200%

Public holiday

250%

250%

Sunday work is treated as overtime at 200%.

Minimum shift length

  • Monday–Saturday: 3 hours

  • Sunday and public holidays: 4 hours

Meal breaks

Employees are entitled to an unpaid meal break. If an employee is required to keep working past the point their break was due, a higher rate (up to 200%) applies until they get their break.


Clerks — Casual

Casual employees include the 25% casual loading in their base rate. The percentages below are applied to that loaded rate.

Ordinary hours

Ordinary hours are Monday–Friday, 7:00am–7:00pm, paid at 100%. Weekday work outside that window is paid at 140%.

Saturday, Sunday and public holidays

When

Rate

Saturday, 7:00am–12:30pm (ordinary)

125%

Saturday, before 7:00am or after 12:30pm

140%

Sunday

200%

Public holiday

250%

Overtime

Monday–Saturday overtime is 140% for the first 2 hours, then 180%. Public holiday overtime is 220%.

Minimum shift length

  • Monday–Saturday: 3 hours

  • Sunday and public holidays: 4 hours


What's not included

  • Call-centre / contact-centre evening provisions, and dedicated shiftwork loadings, are handled separately.

  • Junior rates — set the junior base rate on the employee record.

  • Allowances (meal, first-aid, travel, etc.) are handled separately.

Rates current as at 1 July 2026. Penalty and overtime percentages follow the Fair Work MA000002 pay guide.

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