Disclaimer: This article is Urhere's plain-language interpretation of how this award is applied in the urhere platform. It is provided as general information only and is not legal advice. Award entitlements can change and can depend on your specific circumstances. You should refer to the current award on the Fair Work Ombudsman website and seek your own professional or legal advice before relying on it.
The Hospitality Industry (General) Award covers most employees working in hotels, pubs, clubs, restaurants attached to those venues, caterers, casinos and accommodation businesses. In urhere, this award is available as two ready-to-use pay templates — one for casual staff and one for full-time and part-time staff. Choose the template that matches how an employee is engaged, and urhere automatically applies the correct penalty rates, overtime and public holiday pay when you build a roster or approve a timesheet.
How rates work in urhere: each employee has a base hourly rate that matches their classification level (for example, Introductory, Level 1, Level 2, and so on). The pay templates below apply penalties and overtime as a percentage of that base rate, so you only need to keep each person's base rate up to date. All examples below assume a base rate of $30.00/hour purely to illustrate the maths.
Pay templates in this award
Pay template | Who it's for |
Hospitality — Casual | Casual employees (all classification levels). The 25% casual loading is already included in the casual base rate. |
Hospitality — Full-time / Part-time | Full-time and part-time employees (all classification levels, including juniors and apprentices, who are paid the same penalties applied to their own base rate). |
Hospitality — Casual
Best for: casual hospitality staff. The casual loading (25%) is built into the base rate, so the penalties below already sit on top of a loaded rate.
Ordinary hours
Casual employees are paid their ordinary rate (100%) for hours worked Monday to Friday, at any time of day.
Two extra amounts apply on top of the ordinary rate for work at unsociable times, Monday to Friday:
When | Extra pay |
Evening — 7:00pm to midnight | + $2.95 per hour |
Early morning — midnight to 7:00am | + $4.42 per hour |
Weekend and public holiday rates
When | Rate | Example (base $30/hr) |
Saturday | 120% | $36.00/hr |
Sunday | 140% | $42.00/hr |
Public holiday | 200% | $60.00/hr |
Overtime
When | First 2 hours | After that |
Monday–Friday (after 12 hours in a day, or 38 hours in a week) | 120% | 160% |
Saturday & Sunday (after 12 hours in a day, or 38 hours in a week) | 160% | 160% |
Public holiday | 200% | 200% |
Minimum shift length
Casual employees are guaranteed a minimum payment for turning up, even if sent home early:
Monday–Sunday: 2 hours
Public holiday: 4 hours
Delayed meal break
If a casual works more than 6 hours without their unpaid meal break, a higher rate applies from the 6-hour mark until they get a break or finish (140% on weekdays, rising on weekends).
Hospitality — Full-time / Part-time
Best for: permanent full-time and part-time hospitality staff. Part-time staff use this same template — their pay simply reflects their own base rate and rostered hours. Juniors and apprentices are also covered here (the same penalties apply to their junior/apprentice base rate).
Ordinary hours
Full-time and part-time employees are paid their ordinary rate (100%) Monday to Friday, at any time of day.
The same two evening/early-morning add-ons apply, Monday to Friday:
When | Extra pay |
Evening — 7:00pm to midnight | + $2.95 per hour |
Early morning — midnight to 7:00am | + $4.42 per hour |
Weekend and public holiday rates
When | Rate | Example (base $30/hr) |
Saturday | 125% | $37.50/hr |
Sunday | 150% | $45.00/hr |
Public holiday | 225% | $67.50/hr |
Overtime
When | First 2 hours | After that |
Monday–Friday (after 11.5 hours in a day, or 38 hours in a week) | 150% | 200% |
Saturday & Sunday (after 11.5 hours in a day, or 38 hours in a week) | 200% | 200% |
Public holiday | 250% | 250% |
Minimum shift length
Public holiday: 4 hours minimum payment.
On other days, full-time and part-time staff are rostered to a minimum number of ordinary hours per day rather than a paid short-shift top-up.
Delayed meal break
If an employee works more than 6 hours without their unpaid meal break, an extra 50% of the ordinary rate applies from the 6-hour mark until they get a break or finish. For example, a Saturday shift moves from 125% to 175% during that period.
What's not included
These templates cover the everyday rostering, penalty, overtime and public holiday rules. A few specialised provisions are handled separately or manually:
Shiftwork loadings (dedicated afternoon/night shift arrangements)
Allowances (meal, laundry, tool, first-aid, split-shift, overnight-stay, etc.)
Higher duties and individual loaded-rate arrangements
If you need help with any of these, contact urhere support.
Rates current as at 1 July 2026. Penalty and overtime percentages follow the Fair Work MA000009 pay guide.